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Last updated: September 6, 2026
At Mode Bikes, we want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible to return your purchase in accordance with the terms below.
You may request a return within 14 days of receiving your order, provided that the item:
Certain products may be excluded from returns where permitted by applicable law, including personalized, custom-made, or specially ordered products.
To request a return, contact us at:
Email: contact@bikes.com
Please include your order number, the item you wish to return, and the reason for the return.
We will provide instructions for returning the product if your request is approved.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider.
Unless otherwise required by applicable law, original shipping costs may be non-refundable.
If your order arrives damaged, defective, or incorrect, please contact us at contact@bikes.com as soon as possible with your order number and photographs of the issue.
We will assess the issue and, where appropriate, arrange a replacement, repair, refund, or other remedy in accordance with applicable law.
Nothing in this policy limits or excludes any mandatory consumer rights or statutory guarantees that apply to you under the laws of your country or region.
For questions about returns or refunds:
Mode Bikes
Email: contact@bikes.com
