Privacy Policy

Privacy Policy

Last updated: September 6, 2026

Mode Bikes ("we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information when you visit our store or make a purchase.

Information We Collect

Depending on how you use our store, we may collect information such as:

  • Your name.
  • Email address.
  • Billing and shipping address.
  • Telephone number.
  • Order and purchase information.
  • Payment-related information.
  • Information you provide when contacting customer support.
  • Technical information about your use of our website, such as IP address, browser type, and device information.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders.
  • Process payments and refunds.
  • Ship products to you.
  • Communicate with you about your orders.
  • Respond to customer-service requests.
  • Maintain and improve our website and services.
  • Prevent fraud and protect the security of our store.
  • Comply with legal and regulatory obligations.

We will not use your personal information for purposes that are incompatible with the purposes described in this policy unless permitted or required by law.

Payment Information

Payments may be processed by third-party payment providers. We generally do not store complete payment card information on our own systems.

Your payment information may be handled directly by the payment provider according to its own privacy policy and security practices.

Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve our services.

Where required by applicable law, we will request your consent before using non-essential cookies.

Sharing Information

We may share information with trusted service providers that help us operate our business, including payment processors, shipping providers, hosting providers, analytics providers, and customer-service providers.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, property, or the security of our services.

We do not sell your personal information unless clearly disclosed and permitted by applicable law.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Your Rights

Depending on where you live, you may have rights concerning your personal information, including rights to access, correct, delete, restrict, or object to certain processing of your information.

To exercise an applicable privacy right, contact us at:

contact@bikes.com

We may need to verify your identity before completing certain requests.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, and meeting legal obligations.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact

If you have questions about this Privacy Policy, contact:

Mode Bikes
Email: contact@bikes.com